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UKgeocachers
Your one stop geocaching shop
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 Payment Questions
Payment Questions
Payment Questions (4)Here are some of the questions that we are often asked about payment options. Payment SecurityPaying for goods online is a major concern for many people. The biggest fraud type in the UK is card-not-present fraud, which cost £183.2m in 2005. Using your credit or debit card online is often a worrying process as unless you are using one of the big shops you cannot guarantee the level of security that the site you are on uses. We use third party payment providers for all of our card transactions and offer a selection to choose from. Global customers can pick from either Paypal or Nochex whilst UK customers have the added benefit of also being able to pay by UK cheque or over the phone as we have a Streamline payment terminal. By using thrid party payment solutions we can ensure that we are not privy to your card information at any stage of the payment process as you will move from our site to either the Paypal or Nochex site to enter your payment details. Using this system we can rely on their sophisticated security measures to ensure the privacy of your data and you can rest assuresd that no-one has access to your information. If paying over the phone your card details are entered directly into the payment terminal - we don't ever note them down anywhere for your security. Online Payment Options Both paypal and Nochex offer secure credit card payment systems. Most interenet users will be familiar with paypal and you can use your paypal account to pay for goods on our site or use your card details to pay for an order. Nochex is a UK payment system similar in principle to paypal, the added benefit for you is that you can use debit cards and switch cards with this service. Both sites use cutting edge security techniques and both are regulated by financial regulatory authorities who oversee their security measures. Offline Payment OptionsYou can place your order online and select to pay via your card over the phone. This is the fastest offline payment solution that we offer, the other alternative is to pay by a UK Cheque made out to Blue Spaniel (our company name).
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Cheque PaymentWe do accept cheque payments but the goods do not ship until the cheque has cleared into our account. We can only accept UK cheques made out in GBP Sterling.
When making out your cheque please make it payable to either:
Kathrine Speakman
or
Blue Spaniel
Then post it together with a note to let us know what order it is for to:
UKgeocachers
Peak Gateway Caravan Park,
Moor Lane,
Osmaston,
Near Ashbourne,
Derbyshire,
DE6 1NA
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Telephone PaymentsWe accept payments over the phone using our Streamline terminal. We accept all UK debit cards together with Visa, Mastercard and American Express.
We ask customers to place their order online as usual and then during the check out process they can select to pay over the phone. This is the most efficient way to process a telephone paid order. By processing your order online yourself you are guaranteed to find the items in stock as our shop does not display products that are out of stock.
Once you confirm your order the stock you have selected is then ring-fenced for you so that no-one else can buy it and you will receive an e-mail with payment instructions in it. You then simply give us a call and we take payment over the phone.
The number to call is +44(0)1335 301266 and our normal hours of operation are 9:00 am to 4pm Monday to Thursday, Friday 9:00am to 6:00pm and 10:00am to 5:00pm Saturdays.
When you call with your card details they are entered directly into the payment terminal and we don't write them down or record them anywhere in line with current card company guidelines.
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Wednesday, 11 October 2006 03:11
My order failed during the checkout process, can I still have the order?Written by KathrineFailed CheckoutIf your order times out whilst you are at the Paypal or Nochex payment gateway and your order failed, do not fear. When you click the 'Confirm Order' button on the checkout confirmation page and are transfered to either Paypal or Nochex your order gets saved on our system just incase you have just a problem.
This means that the products are put to one side for you and taken out of stock. You might see that if you try to checkout again you can't as something that you had in your basket may be out of stock now.
As the stock is reserved for you all you have to do is simply drop us an e-mail or give us a call to arrange for payment. You can either send funds via Paypal or Nochex equal to the value of your order or you can pay over the phone by card.
Our phone number is +44(0)1335 301266 and my normal hours of operation are 9am - 4pm Mon-Thurs, Fri 9am - 5pm and 10am-5pm Saturday. I do check my e-mails in the evenings so just drop me a note through my contact page.
We hold stalled orders on the system for 24 hours before releasing the stock again to give you time to get in touch if you still want to go ahead with the purchase.
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Company InfoTel UK: + 44 (0)1335 301266 VAT No.: GB 930 1783 38
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