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We have now moved next door and this will allow us to put out even more stock for you to come and browse through. Why not drop in for a coffee or tea when you are next in the area. |
UKgeocachers
Your one stop geocaching shop
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 Payment Questions
Payment Questions
Payment Questions (2)Here are some of the questions that we are often asked about payment options. Payment SecurityPaying for goods online is a major concern for many people. The biggest fraud type in the UK is card-not-present fraud, which cost £183.2m in 2005. Using your credit or debit card online is often a worrying process as unless you are using one of the big shops you cannot guarantee the level of security that the site you are on uses. We use third party payment providers for all of our card transactions and offer a selection to choose from. Global customers can pick from either Paypal or Nochex whilst UK customers have the added benefit of also being able to pay by UK cheque or over the phone as we have a Streamline payment terminal. By using thrid party payment solutions we can ensure that we are not privy to your card information at any stage of the payment process as you will move from our site to either the Paypal or Nochex site to enter your payment details. Using this system we can rely on their sophisticated security measures to ensure the privacy of your data and you can rest assuresd that no-one has access to your information. If paying over the phone your card details are entered directly into the payment terminal - we don't ever note them down anywhere for your security. Online Payment Options Both paypal and Nochex offer secure credit card payment systems. Most interenet users will be familiar with paypal and you can use your paypal account to pay for goods on our site or use your card details to pay for an order. Nochex is a UK payment system similar in principle to paypal, the added benefit for you is that you can use debit cards and switch cards with this service. Both sites use cutting edge security techniques and both are regulated by financial regulatory authorities who oversee their security measures. Offline Payment OptionsYou can place your order online and select to pay via your card over the phone. This is the fastest offline payment solution that we offer, the other alternative is to pay by a UK Cheque made out to Blue Spaniel (our company name).
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Wednesday, 11 October 2006 03:11
My order failed during the checkout process, can I still have the order?Written by KathrineFailed CheckoutIf your order times out whilst you are at the Paypal or Nochex payment gateway and your order failed, do not fear. When you click the 'Confirm Order' button on the checkout confirmation page and are transfered to either Paypal or Nochex your order gets saved on our system just incase you have just a problem.
This means that the products are put to one side for you and taken out of stock. You might see that if you try to checkout again you can't as something that you had in your basket may be out of stock now.
As the stock is reserved for you all you have to do is simply drop us an e-mail or give us a call to arrange for payment. You can either send funds via Paypal or Nochex equal to the value of your order or you can pay over the phone by card.
Our phone number is +44(0)1335 301266 and my normal hours of operation are 9am - 4pm Mon-Thurs, Fri 9am - 5pm and 10am-5pm Saturday. I do check my e-mails in the evenings so just drop me a note through my contact page.
We hold stalled orders on the system for 24 hours before releasing the stock again to give you time to get in touch if you still want to go ahead with the purchase.
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Company InfoTel UK: + 44 (0)1335 301266 VAT No.: GB 930 1783 38
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