We are now negotiating with several providers in order to get a Wi-Fi hotspot installed on premesis so that visitors can update their logs online using their own IT or can use one of our computers to do it.
A brilliant service, rapid and accurate enhanced by the personal level of involvement of the UKG team. I was an interested browser, I'm now a loyal customer.
Date of Posting: 25 September 2009
Posted By: Jim Adam UK
I must say, I don't think I've experienced such fantastic customer service from any other internet retailer, ever!
After placing an order for some personalised badges, I somewhat dragged my heels when it came to submitting the photograph as I was betwixt two computers. I had some fantastic feedback from Kathy as to how to proceed & I was thrilled to get a lovely package only two days later! The badges are fantastic & I will be ordering more very very soon (as they are so good, my three children have nicked some to wear!) You all work so hard, congratulations! Emma (snowberry2)
Date of Posting: 31 July 2009
Posted By: Emma Eyre Cornwall
The parcel ordered just a couple of days ago arrived this morning. The treasure chests are fabulous, the grand-daughter is going to love them (and probably try to nick one) We were especially pleased with the personalised stamp, that's really good. And yes, Grand-dad and Grand-daughter have a whale of a time out caching, I'm usually left lagging behind. Many thanks, The Witches Cat, (Chris Stone)
Date of Posting: 25 July 2009
Posted By: Chris Stone North Dorset
I would like to pass on my thanks for such a fantastic service, feedback on order status at every stage and a very quick delivey, thanks very much, I'm very impressed.
Date of Posting: 22 July 2009
Posted By: Jon Doolan United Kingdom
I have placed several orders with UKGeocachers.co.uk. The goods always arrive sooner than expected. And it's great when Kathy sends a personal reply about some aspect or other connected with the goods that I've ordered. Keep up the good work, Kathy. One day, if I am in the Ashbourne area, I'l call in and say 'Hello!'. Ta-ta, Spacebat
Date of Posting: 19 July 2009
Posted By: Tony Thorp Somerset
I ordered 2 trakables very fast & efficent service so much so have already ordered 5 tb's as well many thanks.
Date of Posting: 08 July 2009
Posted By: terry lee chelmsford / essex
My daughter and I wanted to set up a geocache in the New Forest, where grandpa and grandma are scattered, and to create a Travel Bug in memory them, as they liked to travel.
I surfed around the net, and found UK Geocachers. Their range of stuff seemed great, so I made an order … but messed it up, and was suddenly worried that if I went further I’d get double what I wanted.
So I left the order hanging, sent them an e-mail (on a Sunday) and went off Geocaching. I got a reply within the hour, and it was all sorted out over the phone, no problem.
Great customer service; I will use them for all my Geocaching requirements in the future.
Date of Posting: 01 July 2009
Posted By: James Hardiman Eastleigh
I ordered a couple of named t-shirts but when they arrived the names were on the wrong shirts. O dear I think this will take an age to put right. But how wrong I was. The E-Mail was responded to almost immediately and the new corrected shirts and an apology arrived within a couple of days. All the time I was being updated with how everything was progressing. Real old fashioned customer service that I thought had died out. Thank You.
Date of Posting: 27 June 2009
Posted By: Chris Gould Yeovil
Ordered a lead for my Garmin eTrex H on Sunday evening. Tuesday afternoon when I got home from work it was sat there waiting for me. Excellent service with great email feedback on the order status. I certainly would not hesitate to order again as I develop in the hobby of Geocaching (very new, only three finds up to now). Many thanks and being able to pay via PayPal is a great asset for me. Best wishes Graham (Paddygt)
Date of Posting: 23 June 2009
Posted By: Graham Thompson Peterborough (Cambridgeshire)
Dropped in to see the new premises today whilst we were out caching in the area. We must just say that you made us feel so welcome - thank you so much. We look forward to spending more time at the shop. Chris and Lise - Sammy says thank you for her badge and she can't wait to come up with her pocket money (and dads credit card if truth be known).
Date of Posting: 05 June 2009
Posted By: Lisa Bufton Chesterfield
